Shipping & Returns
The following terms only apply for items purchased online.
Please note our in store policy is different.
Shipping - We Use Australia Post Standard and Express Satchels with signature required.
Australia - Deliveries for orders over the value of $150 are free.
Orders under $150 will incur an $10.00 Standard delivery charge, or a $15.00 Express delivery charge.
Please note that our offer of free shipping does not extend to customers using credit note.
If you select In-store Pick up, please allow at least 24 hours for your item to be available for pick up. Alternatively you can call us on 08 86330799 to check whether its available for pick up sooner than the 24 hour time frame. Just make sure you bring in your order confirmation or some form of identification with you.
Once your product is packed and dispatched we will send you an email, with a tracking number.
Every order will be provided with a return/exchange form which will need to be filled in and sent back with your item. If you do not have this form please email us for an RA. (firstname.lastname@example.org)
We are happy to provide full priced items with a refund and or exchange or store credit if the goods are returned with in 14 days of receipt of Items. Sale items are unable to be returned unless the item is faulty . This policy also applies to in store purchases.
Returns should be returned new, unused and with all tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer, at the customer's own expense. Uptown Girl does not cover returns cost.
A direct exchange can only be made if you would like to change the size of your garment. If you would like another item instead please request a store credit and then purchase the new item on a seperate order.